Return & Refund Policy

Thanks for shopping at Paradise Kitchens, If you are not entirely satisfied with your purchase, we are here to help.

Returns

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging with no damage to the product or packaging occurred.
• Your item needs to have the receipt or proof of purchase.
• For any non-stock items there is a 20% restocking fee applicable to all returns.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned
  item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery & Returns

*** Some items are an order-only items ***
(The availability of return shipping is subject to the discretion of the supplier).

We provide domestic and national delivery on some of our items. You may use our shipping estimator to estimate the cost of delivery.

For items that require a custom quote for delivery (such as toilets, ceramic sinks, spas and other large items), you will be notified as such prior to the purchase. It is advised to contact us first before making an order.

You can expect the following delivery times:

• 3 – 10 working days delivery (metro areas) or up to 14 working days for country and remote regions.
• Free pick up from our warehouse may be available within 3 days.
• Any items that are custom manufactured on order or require a modification may take 2 – 6 weeks to be delivered.

If you wish to return an item, we are happy to exchange, provide store credit or refund items in new, unused and original condition within 30 days from the date of your order. This condition is subject to the supplier if the item is an order-only item.

Any applicable restocking fees which is usually 20% and return shipping costs must be covered by the buyer.

For more information on delivery and returns, please contact us.

Contact Us

If you have any questions on how to return your item to us, contact us on (02) 9757 4400 or feel free to send an email through sales@paradise-kitchens.com.au to our team members.